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1113 Forest Heights Road
Stone Mountain, GA
Registered Dietician Nutritionist with 20 years of diversified experience in developing, motivating and leading personnel to attain organizational objectives.
Qualifications: A multi-dimensional professional offering relevant experience encompassing:
· Customer Relations/Client Service
· Educating/informing clients
· Organizing/Planning Operations
· Developing & Motivating clients/personnel
· Process Improvements
· Budget Management
Conducted research: Utilized a cross-sectional research design to identify correlations between dietary and physical variables affecting cellular aging in a local population. IMPACT: Revealed potential trends related to diet and exercise and the aging process.
Identified procedural inefficiencies: Conducted an in-depth research project of hospital enteral feeding protocols. IMPACT: Highlighted unnecessary procedures that cost the hospital over $300,000 annually.
Initiated internal evaluation process for personnel. Evaluated personnel on a quarterly basis using 20 areas of key competencies with scoring tied to various bonus levels. IMPACT: Reinforced company objectives and policies, identified performance levels, and established bonuses.
Led successful production staff. Trained and developed production personnel in quality control and time management parameters. Set goals, and awarded bonuses for top performers. IMPACT: Increased product quality and lowered production costs.
Designed customer evaluation process. Implemented a “no customer left behind” program where by each account was surveyed on a regular basis to evaluate service quality and identify sales opportunities. IMPACT: Customer service issues were addressed and add on sales were increased.
Good Measure Meals
2017- Present: Administrative Assistant
-Provide support for customer service team.
-Manage shipping manifest documents.
-Participate in quality control activities.
-Create educational content for social media platforms.
Emory University Hospital
2014-2017: Dining Service Associate
-Council patients regarding food choices according to prescribed diet.
-Monitor macronutrient and electrolyte intake to ensure compliance with MNT diet parameters.
-Provide patient care associated with nutrition therapy.
-Serve patient meals and promote quality compliance within food service operations.
Energy Marketing Services/AT&T
2008-2009: Sales Manager
-Recruited personnel to facilitate major expansion into the Southeast.
-Trained sales force on IP based communications systems for residential customers.
-Implemented sales teams, which generated 2.9 million in yearly revenue streams for client.
-Increased positive brand recognition.
Sohn Linen Service
2003-2008: Service Manager
-Negotiated contracts, set pricing, and acted as company liaison to senior management.
-Developed and maintained long-term contracts with major Tier 1 clients.
-Trained and managed sales and customer service representatives.
-Managed logistics to maximize productivity while reducing energy consumption by 10%.
-Created advertising literature for promotions and trade publications.
-Organized trade show activities to build brand recognition and develop new business clients.
2000-2003: Accounts Receivables Manager
-Managed $8,000,000 in receivables.
-Performed all collection activities, set up payment programs.
-Consistently hit target of 80% collected receivables.
1997-2000: Production Manager
-Trained and Supervised over 75 production personnel.
-Implemented new production standards and machinery, increasing employee output by 20%.
-Monitored productivity and identified output irregularities.
-Participated in the installation and operation of new technologies, which enhanced productivity and reduced energy consumption by 15%.
Education & Certification
Morrison Healthcare Dietetic Internship- Registered by the Commission on Dietetic Registration- 2017
Georgia State University- Atlanta, Georgia- MS Health Science- 2016
Florida Atlantic University- Boca Raton, Florida- BA Business Administration, Major Marketing
Executive Management Institute- University of Maryland, Hyattsville, Maryland
The Effects of HIV and Lifestyle Factors on Cellular Aging- Thesis project
Routine Gastric Residual Volume Monitoring, Cost vs Benefit- Research project